All orders are processed within 1 business day and normally shipped within 5-7 business days. Deliveries take on average 10-25 business days and in rare cases 30+ business days.
Please note we are currently experiencing a large volume of orders be advised that orders will be processed within approximately 2 to 3 business days.
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
From pinnvy.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
If you are not satisfy and you want to return or change this product, you can do within 14 natural days since it is delivered. 100% Refund Guarantee
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
Changes: Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
No refund requests will be accepted by email, chats or any other method. To make a change or return the product, please, make in by this form: Change and Return Form
You will have to send us a clear photo of the product to prove it is on the original conditions.
No refund requests will be accepted after 14 natural days for any reason.
We'll refund only to the same payment method from where customer originally pay.
Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee
We don't refund shipping cost or customs cost
If you want to learn more about it check Return Policy
I’ve bought 3 wigs over the past year and this is my favorite. The color was perfect for me. It is very comfortable and has a soft lining. It looks so natural. I get many compliments on it and will definitely purchase it again.
This is my first wig purchase. I was previously wearing hair toppers but due to my increased hair loss from chemo a wig was necessary. I was able to wear it directly from the box. I have received many, many compliments on my hair.
I really love this wig! It was perfect right out of the box and I have received many compliments!
Beautiful wig and very comfortable to wear. Take out of box put it on a go. The petite average is perfect for my head. Loved the color...Will be buying again.
I think this is pretty good for my first ever full wig! Color is right, I'm used to the length, and it looks a lot better than my thinning real hair.
I was able to wear this wig right out of the box, no trimming or styling required. It's perfect and very natural looking.
I have been wearing wigs for many years and this is the most cute and comfortable one I have ever worn. I loved it so much I am now ordering another one. This style is truly stunning!
Easy, easy, easy. Love it! Bought another one just like it. Very happy.
This is the first good wig I have found online, and it is spectacular. Everyone thought it was my own hair, styled and dyed, and they loved it. I bought a second one.
I've finally found a wig that fits perfectly and looks beautiful on my head. I love it.
It was very pleased with the results. Everyone states it looks just like my hair and so realistic! Fit is great too!
I loved the piece ..beautifully made. amazing wig, looks real ,fits comfortably ... it is my new favorite!
This wig is beautiful made. The colour is exactly as expected. This wig gives me the confidence that I am looking good again.