All orders are processed within 1 business day and normally shipped within 5-7 business days. Deliveries take on average 10-25 business days and in rare cases 30+ business days.
Please note we are currently experiencing a large volume of orders be advised that orders will be processed within approximately 2 to 3 business days.
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
From pinnvy.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
If you are not satisfy and you want to return or change this product, you can do within 14 natural days since it is delivered. 100% Refund Guarantee
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
Changes: Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
No refund requests will be accepted by email, chats or any other method. To make a change or return the product, please, make in by this form: Change and Return Form
You will have to send us a clear photo of the product to prove it is on the original conditions.
No refund requests will be accepted after 14 natural days for any reason.
We'll refund only to the same payment method from where customer originally pay.
Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee
We don't refund shipping cost or customs cost
If you want to learn more about it check Return Policy
I was purchasing my first wig online and had several questions. I took advantage of a current promotion, and was able to purchase my wig for a reasonable price. I received my wig in a timely manner. It is beautiful! I will definitely order from here again and again!
Will recommend purchasing from this Company! Made my first purchases and got it in a few days! Very impressed with the service and the care they take to send it! Will purchase again in the near future!
I have had the best service from here. It was a beautiful wig. I can't wait to wear it. I will be purchasing several more wigs in the future. I got my new wig back within a week. I read the reviews before ordering from this company and they were all positive.
I love my wig . Everybody says it’s the perfect color for me . I love the style to . I have worn a lot of wig because my hair is extremely thin . This is by far the best one ever I have worn yet .
It’s absolutely beautiful. My mother lost her hair due to chemo. She hopes to have her stylist duplicate the same style and color when her hair grows back. ❤️
My experience was first rate from beginning to end. I was in possession of the beautiful wigs within a few days of my order.
The wig is beautiful, and I am so happy with it! I've just purchased 2 more
I've checked out all the wig websites and it is the most professional by far. I appreciate their educational videos
Very happy with service and product!
I am new to ordering wigs online. I enjoy ordering from pinnvy.com and the great convenience of having them delivered to my home.
5 Stars from me! Big selection, detailed pics and info.
Quality, reliable and affordable. Will definitely buy from pinnvy.com again and will recommend to others.
I’m from France and had decided to buy on this site because of very competitive pricing and the quality of the wigs.
Beautiful well made wigs. Quick service.
I’m very pleased with the hair pieces I bought, they’re truly a life savor, especially in a pinch.
I love this wig, so soft and beautiful. It came really fast
Product is great. Satisfied with the product
So, my first impressions the wig is beautiful nice density not to thin fits my head perfect and no smell. I deep condition the wig and pattern came back. Now it did shed a little and became a little dry must keep this wig moist. It's true to length if not more and very soft and flowing. I do recommend buying this wig my honest review.
Quality is really good, can easily style it and very easy to work with
Very satisfied with my order very light beautiful buckle. Easy to posse you forget that you have a wig. I highly recommend.
very nice hair soft no shedding thanks for the free gifts
Very good and soft
I will recommend the seller, thanks
great quality. no shedding. no smell.
Love the curls and the look. Washed and hair didn’t shed and curls bounced back. Would purchase again. Quick shipment and wig cap.
love the wig, a little small but it stretches and looks natural
I absolutely love this hair! Nice and soft without an order! I ordered this unit Sunday and received it Wednesday morning. I will be ordering another unit to dye for the summer! Absolutely beautiful!!
Very lovely hair. Definitely buying more from you guys
The product is as shown in the picture. The packaging is excellent and the extras inside the box make for brilliant value added. The seller was in constant communication and I had my product in a week. Very pleased !!
I like the hair. It is nice and full. communication was perfect and hair came very fast. I wil be posting pictures soon
Thank you very much it's very pretty I love
Wow more beautiful than in reality... wow good services and better quality
beautiful wig and good service, fast shipping took only 5 days to canada. very satisfied
perfect komunilation !! The hair is great and arrived quickly. I will only order there ❤ thank you very much
Amazing hair very soft will try on later
Just got the hair in yesterday, washed it and it looks perfect. My order was shipped out very quickly and I received the package within 72 hours of having ordered it! Great service, I look forward to ordering from them again :)
Hair is soft and easy to style. My second time ordering from this Seller. won't be the last. Love the hair.
This hair is so good. This is the second time I’m buying this particular hair. I bought the first one for me and bought this for my mum. The seller is so professional and courteous.
Beautiful! And it takes only 5 days to reach barcelona
The product is very good quality and the quality is very good. my expectations and to the photo thank you and good continuation
Fast Service, good seller! Thank you very much
I am satisfied with my order. Nice quality!
Excellent contact and good communication.
A big thank you!
Excellent professional, since first time contacted her m, everyday talk and was super fast the shipping, the hair is super full, beautiful, will apply and already put photo, will make many shopping, was loyal
So this came in 3 days! Blazing fast! Hair is wonderful quality and holds curls well. Seller is very helpful with outstanding communication. Will buy again soon in another texture. Thanks Timmy!
Beautiful quality fast delivery at the TOP
I am very satisfied with my wig, fast reception, good quality, very pretty and beautiful, i would recommend to everyone to buy it, i am very happy, thank you
amazing hair and customer service! I cant thank Timmy enough for all her help. The quality of the hair exceeded my expectations! I can definitely say it was worth it!
Hair is of very good quality. Shipping and customer service was excellent.
oh my, this hair is super soft n good, it is indeed 100% human hair, the communication with the seller was very good, amazing seller, always in touch about ur other, The shipping was very fast withing 5days to Belgium. Seller deserves 10 stars, l will recommend n surely buy again, Thanks seller
Shipping was quick and communication was great. Some shedding but nothing too bad also came with 2 wig caps which was amazing! Will definitely buy from this shop again.
Received the hair fast. It looks and feels nice and soft. I am very pleased.
Like in the picture. Delivery fast enough in 3 days. I highly recommend this article